Terms and Conditions

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Last Updated 30/11/2024.

Please see below our terms and conditions:

• TopNotch CV provides this user agreement which is between you (the “client”) and TopNotch CV, an Australian based company located at Unit A1, 35-39 Bourke Road, Alexandria, NSW, Australia.

• TopNotch CV will provide services in a professional manner in accordance with generally accepted industry standards. TopNotch CV is expected to be responsive during normal business hours Monday through Friday (except for national holidays), keeping the client informed about the progress of the services being delivered. 

• In no event will we, our affiliates or our or their licensors, service providers, agents, employees, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our site, any websites linked to or from it, any content on our site or on such other websites, or any services or items obtained through our site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, missed deadlines and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. The foregoing does not affect any liability which cannot be excluded or limited under applicable law. 

• Payment is required in full with all orders. Your credit/debit card will be debited on acceptance of your order to ensure that sufficient funds/credit are/is available in the account.
  All credit/debit cards are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the refusal. Should a suspected error be made in billing your credit/debit card, our policy is to provide a full and immediate refund, pending further investigation by the management. 

• When working on your drafts, we will provide files in PDF and the latest version of Microsoft Word formats. We cannot be held liable for incompatibility issues with your individual computer set-up although we do undertake to assist as best we are able in resolving any such issues and will provide alternative, more suitable formats if we are able to do so. However, it should be noted that IT support is out of our field of expertise and if we are unable to agree upon a resolution, then the user will need to seek appropriate professional IT support at their expense. Please note; we do not create editable documents in Apple Pages, Google Docs, or any other editable format other than Microsoft Word. 

• The client acknowledges that the job search process and any results achieved are solely the client's responsibility. The client agrees that changing market conditions, industry shifts, job availability, compensation expectations, and the client's interview skills all directly impact upon job search success. Therefore, the results of job search efforts achieved depend on many factors outside the services provided by TopNotch CV and we can not guarantee success with any given application using the documents we create.

• Our turnaround times are guidelines, not guarantees. The typical turn around time from completion of your initial consultation with the writer to receiving the first drafts is 3 business days, however you may receive them slightly earlier or later depending on demand and workload. If there is a slight delay, your writer will inform you by email with a reason why. We do not offer refunds for slightly delayed first drafts.

• We offer a satisfaction guarantee, which means we will continue working on your documents with no extra charge until you say you're 100% happy with the end result. This offer will be applicable for up to 30 days after receiving the first drafts. If a request to make changes or amendments to your documents are made after the 30 day time period, extra fees may apply.

• Our LinkedIn Profile Writing service involves the provision of a document file containing a full write-up of the various sections of a LinkedIn Profile that may be easily copied and pasted into a live profile. We do not undertake to directly log in to or create profiles on behalf of our clients. This is a security measure to ensure the safety of your personal information and the confidentiality of your login credentials. We aim to complete your LinkedIn profile optimization within 3 business days of you signing off your resume and/or cover letter as complete.  

• Client feedback is required for additional services and to mark a project as accepted and complete in our system. After 30 days of receipt of the first drafts, if no feedback or information is provided by the client, all services shall be considered complete and accepted by the client. 

• Whilst our service will greatly increase your chances of passing ATS and getting more job interviews, there are many other factors involved in being successful in career progression that are outside of our control. We therefore can not guarantee that you will have success with every application you submit using the documents we create.

• Aggressive and abusive behaviour towards our writers and staff will not be tolerated under any circumstances. If such behaviour occurs, we reserve the right to cancel services with either a partial refund or no refund, depending on the level of work already completed by the writer.

• You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on our websites, site design, structure and graphics and all software and source codes connected with our websites shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
  You acknowledge and agree that the material contained within our websites is made available for your personal, non-commercial use only. You may only access, view, copy and/or print pages from our websites for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within our websites is strictly prohibited.  

• If a client provides confidential information, TopNotch CV will only use this information for the purposes of completed our services. Client confidential information will be stored on our systems unless client requests (in writing) the removal of such information. 

• Like any bespoke writing service, you should expect multiple drafts and revisions before a finished product is available. To ensure satisfaction with your final documents, we offer a 100% satisfaction guarantee. Our writers will work with you throughout the revision process until the final draft is to your satisfaction.